Privacy Policy

Icon Billing LLC. We value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or communicate with us by phone, email, or SMS.

By using our website or providing your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: Your name, phone number, email address, business name, and other details you provide when filling out our forms or contacting us.

• Billing Information: Payment details, tax IDs, and insurance-related information when applicable.

• Technical Data: IP address, browser type, device information, and website usage data collected through cookies and analytics tools.

• Communication Data: Messages, emails, and SMS communications exchanged with us.

2. How We Use Your Information

We use your information to:

• Provide and manage our medical billing, credentialing, and RCM services.

• Communicate with you about your account, inquiries, or project updates.

• Send service notifications and SMS messages when consent has been given.

• Improve our website, services, and customer support.

• Comply with legal, tax, and regulatory obligations.

3. SMS Messaging Policy (TCPA Compliance)

By providing your mobile number through our website, contact forms, or other means, you agree to receive SMS messages from Icon Billing LLC related to your account, service inquiries, or updates.

Message Frequency: Varies by user activity.
Message and Data Rates: May apply according to your mobile carrier plan.

You can opt out of SMS messages at any time by replying STOP to any message you receive from us.
You can also reply HELP for more information.

We do not share, sell, or rent your phone number or personal information to third parties for marketing purposes.

4. How We Obtain Consent

We obtain your consent through:

• Website forms that clearly display SMS consent language.

• Verbal or written agreements during onboarding or consultations.

• Email or chat communications where consent is explicitly given.

Each consent includes notice of message frequency, opt-out instructions, and potential carrier fees.

5. Data Protection and Security

We use secure servers, SSL encryption, and administrative safeguards to protect your information from unauthorized access, misuse, or loss.
Only authorized personnel can access personal information needed to perform their duties.

6. Cookies and Tracking Technologies

We use cookies to analyze website traffic, personalize content, and improve your browsing experience.
You can disable cookies in your browser settings, though some site features may not function properly.

7. Information Sharing

We may share information only with:

• Authorized employees or contractors assisting with billing operations.

• Third-party vendors that process data securely under confidentiality agreements.

• Legal authorities, if required by law or court order.

We never sell or rent your personal information.

8. Your Rights

You have the right to:

• Request a copy of your personal data.

• Request correction or deletion of your information.

• Withdraw consent for SMS or email communications at any time.

To exercise your rights, email us at support@iconbilling.com.

9. Data Retention

We retain your information as long as necessary to provide services and comply with legal or accounting requirements.

10. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Icon Billing LLC
Website: www.iconbilling.com
Email: info@iconbilling.com
Phone: (516) 696-0065